Stack Veterinary Hospital: Statement on COVID-19
December 1, 2020

As a result of COVID-19, the team at SVH has implemented the following policies to continue keeping our patients, clients and staff as healthy as possible.

Requests and Scheduling:

  • In an effort to assist you and your pet as quickly and efficiently as possible; you can now request medications, prescription diets and appointments right from the homepage of our website or by using our free App.

Appointments:

  • Prior to your appointment please fill out a Pre-Exam-Questionnaire prior to your pet’s appointment. This information will allow you to communicate with the Doctor and ultimately speed up the appointment process.
  • Upon arrival, please TEXT our office 315-744-4453 from the parking lot to check-in. Please include your pet’s name, your last name and the color/make/model of your vehicle.
  • A veterinary assistant will greet you at your vehicle. The assistant will bring your pet into the building, while you wait inside your vehicle. Please keep all dogs on a leash. All cats must be in a secure carrier.
  • FOR EVERYONE’S SAFETY, PLEASE REMEMBER TO WEAR A MASK WHEN INTERACTING WITH OUR TEAM.
  • If your pet is seeing a Doctor for an exam, they will call you (possibly from a restricted number) after the exam to discuss any diagnostics and treatments necessary.
  • To limit exposure please consider paying by credit card.
  • If you are exhibiting any clinical signs of sickness, or if you have traveled in the last 14 days, please inform us so that we may take extra precautions.

Medication and Food Pickups:

  • Upon arrival, please TEXT our office 315-744-4453 from the parking lot and let us know the
    nature of your visit. Please include your pet’s name, your last name and the color/make/model of
    your vehicle.
  • A member of our Client Care team will bring the supplies out to your vehicle.
  • To limit exposure please consider paying by credit card.

We sincerely appreciate your understanding and willingness to adjust to the current global pandemic. Most importantly, we hope your families and pets remain healthy and safe. Please do not hesitate to call our team if you have questions or concerns. To speak with a member of our team, please call: (315) 478-3161.