Hospital Policies & Payment

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. 

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  All cats must be presented in an appropriate cat carrier or on a leash.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For these reasons, we recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, cash and personal checks

Care Credit is a client payment plan that you can use for all your pet's healthcare needs and allows you to finance up to 100% of treatment costs. With low minimum monthly payments, and no annual fees, it enables you to get the care your pet needs immediately including preventive, emergency, and surgical treatment.

Apply online at www.carecredit.com or visit our office and ask for an application.

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